FAQ

Frequently Asked Questions (FAQs)

1. What payment methods does Allcartpro accept?

We accept Visa, Mastercard, American Express (AMEX), Discover, PayPal, Apple Pay, Google Pay, and Shop Pay. All payments must be made in USD (United States Dollars).

2. When is payment processed for my order?

Payment is required at the time of purchase. Your order will only be processed once the payment has been successfully received and authorized. You’ll receive an order confirmation email once your payment is complete.

3. Is it safe to pay on your website?

Yes, we use secure encryption technology to protect your payment details. Your information is never shared with third parties.

4. What should I do if my payment is declined?

If your payment is declined:

Verify that your billing details are correct.

Try a different payment method or contact your card issuer.

If the problem persists, contact us at info@allcartpro.com for help.

5. What is the order cut-off time for same-day processing?

Orders placed by 11:00 PM (local time) will begin processing the next business day.

6. How long does it take to process and deliver my order?

Processing time: 1 to 3 business days (Monday to Friday).

Transit time: 5 to 8 business days after your order has shipped.

7. Do you charge for shipping?

No, we offer FREE shipping on all orders, with no minimum purchase required.

8. How can I track my order?

Once your order ships, we’ll email you tracking information so you can follow the delivery progress.

9. What is your return policy?

We offer a 30-day return policy. You must request a return within 30 days of receiving your item. Items must be unworn/unused, with tags, in original packaging, and include a receipt or proof of purchase.

10. How do I initiate a return?

Return Label: Customers are responsible for the cost of return shipping. We do not provide prepaid return labels.

11. Can I exchange an item?

We do not process direct exchanges. The fastest way is to return your item and make a new purchase once the return is accepted.

12. When will I receive my refund?

After your return is inspected and approved, refunds are issued to your original payment method within 10 business days. If it's been more than 15 business days since approval, please contact us at info@allcartpro.com